Kiosk Market

Kiosk Market Outlook (2024 to 2034)

Revenue from the global kiosk market is estimated to reach US$ 29.45 billion in 2024. The market has been analyzed to climb to a value of US$ 71.02 billion by the end of 2034, expanding at a CAGR of 9.2% between 2024 and 2034.

Kiosks allow customers to search for products online and buy them instantly. These machines also help them improve the checkout experience by reducing queues. Among all kiosk types, self-service kiosks are especially gaining major traction as they allow customers to independently navigate through purchase options, letting them choose the said product or service based on their tastes and preferences.

Key Market Growth Drivers

• Growing numbers of consumers are depending on more user-friendly shopping environments, which is fueling global kiosk market growth. Due to hectic lifestyles in today’s time, customers are looking for quick and easy shopping experiences. As a result, kiosk manufacturers are adopting cutting-edge technology such as sophisticated connectivity and intelligent shopping processes.
• Kiosk manufacturers are revolutionizing the world of connectivity by implementing various advancements such as machine learning, artificial intelligence, the Internet of Things, and wireless internet connectivity. The use of various kiosk types is only going to increase in the future, from completing bill payments to assisting passengers on public transportation systems.
• Self-service kiosks, in particular, are becoming increasingly popular because they let users freely browse through available products and services, selecting the one that best suits their needs. In every setting, including food courts and hospitals, self-service kiosks are growing in popularity.
• The hospitality industry uses kiosks for self-service check-in and check-out processes in hotels, allowing guests to bypass traditional front desk procedures. Restaurants also have kiosks where patrons can place orders and pay, improving the dining experience.

Report Attribute	Detail
Kiosk Market Size (2024E)	US$ 29.45 Billion
Projected Market Value (2034F)	US$ 71.02 Billion
Global Market Growth Rate (2024 to 2034)	9.2% CAGR
East Asia Market Growth Rate (2024 to 2034)	10.6% CAGR
North America Market Growth Rate (2034)	8.3% CAGR
Revenue from ATM Kiosks (2024)	US$ 13.25 Billion
Revenue from Commercial Complexes (2024)	US$ 7.36 Billion
Key Companies Profiled	KIOSK Information Systems Inc.; NCR Corp.; International Business Machines Corporation (IBM) Corp.; Slabbkiosks; Wincor Nixdorf Ag; Diebold Nixdorf, Incorporated; Frank Mayer and Associates; Samsung Electronics; IER SAS; Nexcom International Co. Ltd.

What are the Important Kiosk Market Trends Prevailing across the World?

“Integration of Artificial Intelligence and Machine Learning into Kiosks”

Consumers are increasingly preferring self-service options in a variety of industries, including retail, hospitality, healthcare, and transportation. Businesses can automate repetitive processes and transactions with kiosks, increasing productivity and cutting expenses. Kiosks are becoming more and more integrated with Artificial Intelligence and Machine Learning to provide predictive analytics and customized experiences, enabling personalized recommendations and adjustments to user preferences.

More user-friendly and intuitive interfaces are being added to kiosks as they develop. To enhance user experience, touchscreens with higher resolutions, interactive displays, and ergonomic designs are becoming standard.

What’s Limiting Growth Opportunities for Kiosk Providers?

“Burden of Costly Infrastructure and Licensing”

High initial cost of interactive kiosks and their periodic maintenance are some of the barriers impeding market growth for self-service kiosks. Costly infrastructure and licensing are two important factors that are restricting market growth and negatively impacting sales.

Additionally, hackers can access sensitive data from kiosks, such as contact numbers, financial instrument details, and other customer personal data, through cyberattacks. Since public kiosks are quite vulnerable to hacking, companies need to fool-proof these machines at a higher level to ensure continued growth in the kiosk market.

Country-wise Insights

The market for kiosks in North America is set to hold a 38% share in 2024. The Asia Pacific region is seeing a large increase in ATMs being deployed, especially in countries such as China, India, Japan, and others. This key kiosk market trend is attributed to multiple factors, such as the growing need for self-service options and easy access to services due to the rapid urbanization and population growth that are occurring in several Asian countries.

How Opportunistic is the Market for Kiosks in the United States?

“United States Early Adopter of Advanced Technology”

Attribute	United States
Market Value (2024E)	US$ 8.06 Billion
Growth Rate (2024 to 2034)	8% CAGR
Projected Value (2034F)	US$ 17.4 Billion

The United States is set to hold a substantial market share of 72% in North America in 2024. Due to the presence of various digital kiosk display providers and the early adoption of technological advancement in the country, the market remains the most prominent in this business. The United States has always been at the forefront of advancing the kiosk business since the beginning of the 21st century. Furthermore, the market is expected to exhibit high growth due to the rising digitalization trend and the increasing penetration of smart devices in various industries such as retail, banking, transport, and advertising.

Why is There Rapidly Growing Demand for Kiosks in China?

“Consumers Becoming More Tech-Savvy and Accustomed to Communicating with Brands Online”

Attribute	China
Market Value (2024E)	US$ 3.17 Billion
Growth Rate (2024 to 2034)	10.3% CAGR
Projected Value (2034F)	US$ 8.43 Billion

Growing tourism in China is set to increase the market for kiosks in the country. China is also exhibiting with strong demand for ATM kiosks as more consumers prefer interactive touchscreen ATMs. Also, technological advancements such as speech capability and smartphone connectivity are expected to drive market growth over the coming years. Consumers in China are becoming more tech-savvy and used to interacting with brands online. They value the speed and ease with which self-service kiosks provide, whether they are used for financial transactions, ticket purchases, or meal ordering.

Category-wise Insights

ATM kiosks will account for around half of the market share in 2024. In terms of end use, retailers are set to account for 28% of the global market share.

Why Do ATMs Account for Such a Large Share in the Kiosk Market?

“ATMs Convenient for People Who Need Immediate Access to Cash or Banking Services”

Attribute	ATM
Segment Value (2024E)	US$ 13.25 Billion
Growth Rate (2024 to 2034)	8.4% CAGR
Projected Value (2034F)	US$ 29.83 Billion

ATMs or automated teller machines, are found everywhere, such as bank branches, retail establishments, transit hubs, and standalone units in both urban and rural areas. High transaction volumes are a result of consumers' ease of access due to this broad availability. Cash withdrawals, deposits, balance inquiries, and transfers are just a few of the crucial financial services that ATMs offer. These services are available to a wide range of users who depend on ATMs for their regular banking requirements.

Automated teller machines are available to consumers at all times, providing convenience for those who might require access to cash or banking services after regular business hours. This accessibility is essential in case of an emergency or outside of regular business hours. Although digital payments are becoming more common, many customers around the world still prefer to pay with cash, which is why the popularity of ATMS continues to be high.

Why Do Commercial Complexes Account for Significant Deployment of Kiosks?

“Commercial Complexes Account for High Customer Footfall”

Attribute	Commercial Complex
Segment Value (2024E)	US$ 7.36 Billion
Growth Rate (2024 to 2034)	10.4% CAGR
Projected Value (2034F)	US$ 19.88 Billion

Commercial complex kiosks improve customer satisfaction by offering self-service options that are convenient and easy to use. They enable users to swiftly and effectively obtain information, make purchases, and finish transactions, which is especially beneficial when there are more people wanting to use them. By cutting down on wait times and queues, kiosks improve operational efficiency. Without needing staff assistance directly, customers can browse products on their own, check availability, make reservations, or avail services.

Competitive Landscape

Key players in the kiosk industry are focusing on technological advancements to give their clients the most precise and accurate system arrangements. Companies are collaborating with government agencies to expand their presence in key regions as a result of the notable increase in AI implementation in the market.

• In May 2023, Applova Inc., a rapidly emerging leader in digital ordering technology for restaurants, revealed a partnership with Samsung Electronics America Inc. to launch the all-inclusive kiosk. The kiosk will have cutting-edge contactless ordering and payment options. Restaurants of all kinds, including QSRs, cafés, and casual diners, can meet profit targets, enhance operations, and boost sales with this comprehensive solution.
• In July 2022: Renowned corporate technology supplier NCR Corporation merged with Acrelec, a global technology company that specializes in hardware, software, and service solutions for restaurants. As a result of the integration, NCR customers will have access to Acrelec's wide range of drive-thru, digital signage, and kiosk solutions for restaurants.

Fact.MR provides detailed information about the price points of key providers of kiosks positioned across the world, sales growth, production capacity, and speculative technological expansion, in this updated market report.

Segmentation of Kiosk Market Research

• By Type :

  • Vending Kiosks
  • Self-Service Kiosks
  • ATM Kiosks
  • Locker Kiosks
  • Charging Kiosks

• By End Use :

  • Retailers
  • Transport Operators
  • Banks
  • Advertisers
  • Petrol Stations
  • Commercial Complexes

• By Region :

  • North America
  • Latin America
  • Western Europe
  • Eastern Europe
  • East Asia
  • South Asia & Pacific
  • Middle East & Africa