IP Telephony Market

IP Telephony Market Study By Hardware-Based, Softphones, and Services for BSFI, Healthcare, Retail, and Government Organizations from 2024 to 2034

Analysis of IP Telephony Market Covering 30+ Countries Including Analysis of US, Canada, UK, Germany, France, Nordics, GCC countries, Japan, Korea and many more

IP Telephony Market Outlook (2024 to 2034)

The global IP telephony market is set to reach a valuation of US$ 37.3 billion in 2024 and thereafter expand at a CAGR of 8% to end up at US$ 80.6 billion by the year 2034.

IP telephony, or Internet Protocol telephony, is the technology that facilitates voice communication and multimedia sessions over IP networks. Instead of using traditional telephone networks, IP telephony utilizes the same protocols that the Internet uses to transmit data. This technology allows voice, video, and other communication services to be transmitted over the Internet, thereby providing a more flexible and cost-effective alternative to traditional telephone systems.

IP telephony encompasses various services and applications, including Voice over IP (VoIP), which specifically refers to the transmission of voice communication over IP networks. IP telephony solutions are more popular among the different business corporations due to profitability and affordability factors. Furthermore, ease of use of improved technology and high productivity are factors driving IP telephony adoption.

Several other benefits such as cost-effectiveness, an attractive user interface, business call tracking, call reports, easy and quick setup, and security over the network are provided by cloud telephony services. As such, enterprises across the world are increasingly adopting IP telephony services.

  • North America is anticipated to account for 31.5% of the global IP telephony market share by 2034.
  • As per Fact.MR’s analysis, the East Asian IP telephony market size is calculated at US$ 8.8 billion for 2024.
Report Attributes Details
IP Telephony Market Size (2024E) US$ 37.3 Billion
Forecasted Market Value (2034F) US$ 80.6 Billion
Global Market Growth Rate (2024 to 2034) 8% CAGR
South Korea Market Value (2024E) US$ 1.9 Billion
Softphone Demand Growth (2024 to 2034) 9.2% CAGR
Key Companies Profiled
  • Ooma, Inc.
  • RingCentral MVP
  • Vonage
  • Dialpad, Inc.
  • Freshworks Inc.
  • Ziff Davis, Inc.
  • Intermedia.net, Inc.
  • Cisco
  • Gigaset
  • Avaya Inc.
  • LG
  • Microsoft
  • Mitel Networks Corp.

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Which Market Dynamics are Influencing Sales of IP Telephony Systems?

“Shift from On-premise IP Telephony Systems to Cloud-based Solutions”

The gradual shift from on-premise IP telephony systems to cloud-based solutions is a major move in the communication infrastructure of businesses. This IP telephony market trend is primarily driven by several key advantages that cloud-based IP telephony offers over traditional on-premises systems.

One of the prime factors behind this shift to cloud-based IP telephony is scalability. Cloud solutions provide businesses with a dynamic and flexible environment where they can easily scale their communication infrastructure up or down based on their evolving needs. This scalability is particularly valuable for organizations experiencing growth or fluctuations in demand, allowing them to efficiently adjust their telephony resources without the need for significant capital investments or complex system upgrades.

Cost-effectiveness is another compelling factor fueling the adoption of cloud-based IP telephony services. Unlike on-premises systems that often require substantial upfront investments in hardware, software, and maintenance, cloud solutions operate on a subscription-based model. This means that businesses can access advanced telephony features and services without the burden of hefty initial expenditures.

“Integration of Emerging Technologies Advancing Performance of IP Telephony Solutions”

One of the prominent trends is the integration of artificial intelligence (AI) into IP telephony systems. AI integration introduces advanced capabilities that enhance the overall user experience. This integration also offers companies the opportunity to differentiate their offerings and stand out in a competitive market.

AI's integration into IP telephony introduces intelligent features that optimize communication processes. Natural Language Processing (NLP) enables voice-activated commands and automated language understanding, making interactions more intuitive and efficient.

Virtual assistants powered by AI can handle routine tasks, such as call routing or scheduling, reducing the workload on users and improving productivity. The enhanced analytic capabilities of IP telephony systems provide crucial insights into communication patterns, performance metrics, and user behaviors. Companies can use these analytics to improve their communication strategies, identify trends, and make data-driven decisions.

Which Factors are Hampering Sales Growth of IP Telephony Services?

“Network Reliability Concerns Critical Consideration for Potential Adopters”

The effectiveness of IP telephony is related to the reliability and quality of the underlying network infrastructure. While IP telephony offers numerous advantages, including cost-effectiveness and flexibility, its dependency on network connectivity exposes it to potential disruptions, raising concerns about reliability and the quality of service. These concerns can act as significant barriers to adoption, particularly in certain regions or industries where network stability is a critical factor.

Traditional telephone systems, operating on dedicated and often redundant lines, have historically offered a high level of reliability. In contrast, IP telephony relies on data networks, which are susceptible to various issues such as bandwidth limitations, network congestion, and occasional outages. In regions or industries with less developed or unstable network infrastructures, concerns about reliability become more pronounced. Thus, all such aspects are hampering the IP telephony market growth.

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Which Strategic Approaches are New Companies Resorting To?

“Focus on Innovations to Stand Out in Highly Competitive Space”

New companies can enhance their position in the market by focusing on innovation aspects, thereby leading to the introduction of new features and functionalities that are well ahead of the basics of IP telephony. Integration of cutting-edge technologies such as artificial intelligence (AI) for enhanced automation, improved user interfaces, and advanced analytic capabilities will set new market players apart from their competitors.

Country-wise Analysis

Why is the United States a Large Consumer of IP Telephony Solutions?

“End Users Demanding Advanced IP Telephony Services”

Attribute United States
Market Value (2024E) US$ 5.5 Billion
Growth Rate (2024 to 2034) 7.8% CAGR
Projected Value (2034F) US$ 11.6 Billion

Businesses in the United States prioritize advanced features and continuous innovation. IP telephony solutions that incorporate artificial intelligence (AI), improved user interfaces, and analytics capabilities provide organizations with cutting-edge communication tools. IP telephony solutions offer flexibility for companies to scale their communication infrastructure according to evolving needs, supporting the dynamic nature of United States business environments.

Will Germany be a Profitable Market for IP Telephony System Providers?

“Industry-Specific Customization Driving Adoption of Personalized IP Telephony Systems”

German businesses often seek industry-specific solutions. IP telephony providers that offer customization to align with specific industry requirements, such as healthcare or manufacturing, are expected to earn more by meeting the unique needs of diverse German sectors.

What’s Driving Demand for IP Telephony Solutions in Japan?

“Early Adopter Leading to Demand for Technologically Advanced IP Telephony Solutions”

Attribute Japan
Market Value (2024E) US$ 2.5 Billion
Growth Rate (2024 to 2034) 9.3% CAGR
Projected Value (2034F) US$ 6.2 Billion

Japan has a strong emphasis on technological innovation. IP telephony solutions that showcase the latest advancements, including AI-driven features, augmented reality (AR), or virtual reality (VR) integration, are likely to attract Japanese businesses looking for cutting-edge communication tools. Japanese businesses prioritize reliability and redundancy in their communication systems. IP telephony solutions with robust failover mechanisms are likely to be favored in the Japanese market.

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Competitive landscape highlights only certain players
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Category-wise Analysis

Which is the Prime IP Telephony Component in the Market?

“Reliability and Stability Properties of Hardware-based IP Telephony Systems”

Attribute Hardware-Based
Segment Value (2024E) US$ 24.6 Billion
Growth Rate (2024 to 2034) 7.3% CAGR
Projected Value (2034F) US$ 50 Billion

Hardware-based IP telephony systems often provide a high level of reliability and stability compared to software-based solutions. The advanced hardware infrastructure helps ensure consistent performance, reducing the risk of system failures or disruptions in communication.

These systems are designed to prioritize and maintain a high-quality service. The hardware components contribute to efficient call processing, minimizing issues such as latency and packet loss, which can affect voice quality in communication. All such characteristics of hardware-based IP telephony systems are driving their sales growth.

Which is the Key End-use Industry of IP Telephony Solutions?

“BSFI Sector Enjoying Enhanced Customer Interaction Using IP Telephony Systems”

Attribute BSFI
Segment Value (2024E) US$ 8.2 Billion
Growth Rate (2024 to 2034) 8.5% CAGR
Projected Value (2034F) US$ 18.5 Billion

The BSFI sector is experiencing dynamic growth and changes in workforce size. IP telephony solutions provide scalability, allowing financial institutions to easily expand or contract their communication infrastructure based on business needs. This flexibility is crucial in a sector that may experience rapid changes in operational requirements.

IP telephony also helps financial institutions enhance customer interaction through features such as automated voice response systems, call routing, and personalized services. These capabilities contribute to improved customer service, streamlined communication, and efficient query resolution. Thus, this is leading to IP telephony system demand growth in the BFSI applications.

Competitive Landscape

Key players in the IP telephony industry are eyeing technological innovations to provide the most accurate and precise communication system arrangements to their customers. As there is a significant increase in AI implementation in the IP telephony industry, companies are forging collaborative agreements with government entities to enhance their presence across major geographies. Also, many prime producers are collaborating with others and incorporating new strategies to expand their businesses.

  • In April 2022, MiRO, a renowned cloud-based collaboration tool for SMEs, announced its partnership with SNOM, a leading IP phone manufacturer, to offer a complete end-to-end voice-over IP (VOIP) solution through SNOM’s powerful, flexible, and versatile communication experience.

Key Segments of IP telephony Market Research

  • By Component :

    • Hardware-Based
    • Softphones
    • Services
  • By End Use :

    • BSFI
    • Healthcare
    • Retail
    • Government Organizations
  • By Region :

    • North America
    • Latin America
    • Europe
    • East Asia
    • South Asia & Oceania
    • Middle East & Africa

Table of Content

1. Preface

    1.1. Market Definition and Scope

    1.2. Market Segmentation

    1.3. Key Research Objectives

    1.4. Research Highlights

2. Assumptions and Research Methodology

3. Executive Summary : Global Market

4. Market Overview

    4.1. Introduction

    4.2. Market Dynamics

        4.2.1. Drivers

        4.2.2. Restraints

        4.2.3. Opportunities

    4.3. Comparison Between Hardware Based IP Phones and IP Softphones

    4.4. Global Market Analysis and Forecasts, 2019-2034

        4.4.1. Market Revenue Projections (US$ Mn)

    4.5. Porter’s Five Force Model

    4.6. Ecosystem Analysis

    4.7. Market Outlook

5. Global Market Analysis and Forecasts, By Component

    5.1. Overview & Definitions

    5.2. Market Size (US$ Mn) Forecast By Component, 2019-2034

        5.2.1. Hardware Based

            5.2.1.1. IP Desktop Phones

            5.2.1.2. Audio Conference Phones

            5.2.1.3. DECT Phones

        5.2.2. Softphones

        5.2.3. Services

    5.3. Market Attractiveness By Component

6. Global Market Analysis and Forecasts, By End Use

    6.1. Overview & Definitions

    6.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

        6.2.1. BFSI

        6.2.2. Healthcare

        6.2.3. Retail

        6.2.4. Government Organizations

        6.2.5. Others

    6.3. Market Attractiveness By End Use

7. Global Market Analysis and Forecasts, By Region

    7.1. Key Findings

    7.2. Market Size (US$ Mn) Forecast By Region, 2019-2034

        7.2.1. North America

        7.2.2. Europe

        7.2.3. Asia Pacific

        7.2.4. Middle East and Africa

        7.2.5. South America

    7.3. Market Attractiveness By Country/Region

8. North America Market Analysis and Forecast

    8.1. Key Trends

    8.2. Market Size (US$ Mn) Forecast By Component, 2019-2034

        8.2.1. Hardware Based

            8.2.1.1. IP Desktop Phones

            8.2.1.2. Audio Conference Phones

            8.2.1.3. DECT Phones

        8.2.2. Softphones

        8.2.3. Services

    8.3. Market Size (US$ Mn) Forecast By End Use, 2019-2034

        8.3.1. BFSI

        8.3.2. Healthcare

        8.3.3. Retail

        8.3.4. Government Organizations

        8.3.5. Others

    8.4. Market Size (US$ Mn) Forecast By Country, 2019-2034

        8.4.1. The U.S.

        8.4.2. Canada

        8.4.3. Rest of North America

    8.5. The U.S. Market Analysis and Forecast

        8.5.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            8.5.1.1. Hardware Based

                8.5.1.1.1. IP Desktop Phones

                8.5.1.1.2. Audio Conference Phones

                8.5.1.1.3. DECT Phones

            8.5.1.2. Softphones

            8.5.1.3. Services

        8.5.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            8.5.2.1. BFSI

            8.5.2.2. Healthcare

            8.5.2.3. Retail

            8.5.2.4. Government Organizations

            8.5.2.5. Others

    8.6. Canada Market Analysis and Forecast

        8.6.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            8.6.1.1. Hardware Based

                8.6.1.1.1. IP Desktop Phones

                8.6.1.1.2. Audio Conference Phones

                8.6.1.1.3. DECT Phones

            8.6.1.2. Softphones

            8.6.1.3. Services

        8.6.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            8.6.2.1. BFSI

            8.6.2.2. Healthcare

            8.6.2.3. Retail

            8.6.2.4. Government Organizations

            8.6.2.5. Others

        8.6.3. Market Attractiveness Analysis

            8.6.3.1. By Component

            8.6.3.2. By End Use

    8.7. Rest of North America Market Analysis and Forecast

        8.7.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            8.7.1.1. Hardware Based

                8.7.1.1.1. IP Desktop Phones

                8.7.1.1.2. Audio Conference Phones

                8.7.1.1.3. DECT Phones

            8.7.1.2. Softphones

        8.7.2. Services Market Size (US$ Mn) Forecast By End Use, 2019-2034

            8.7.2.1. BFSI

            8.7.2.2. Healthcare

            8.7.2.3. Retail

            8.7.2.4. Government Organizations

            8.7.2.5. Others

    8.8. North America Market Attractiveness Analysis

            8.8.1.1. By Component

            8.8.1.2. By End Use

            8.8.1.3. By Country

9. Europe Market Analysis and Forecast

    9.1. Key Trends

    9.2. Market Size (US$ Mn) Forecast By Component, 2019-2034

        9.2.1. Hardware Based

            9.2.1.1. IP Desktop Phones

            9.2.1.2. Audio Conference Phones

            9.2.1.3. DECT Phones

        9.2.2. Softphones

        9.2.3. Services

    9.3. Market Size (US$ Mn) Forecast By End Use, 2019-2034

        9.3.1. BFSI

        9.3.2. Healthcare

        9.3.3. Retail

        9.3.4. Government Organizations

        9.3.5. Others

    9.4. Market Size (US$ Mn) Forecast By Country, 2019-2034

        9.4.1. The U.K.

        9.4.2. Germany

        9.4.3. France

        9.4.4. Rest of Europe

    9.5. The U.K. Market Analysis and Forecast

        9.5.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            9.5.1.1. Hardware Based

                9.5.1.1.1. IP Desktop Phones

                9.5.1.1.2. Audio Conference Phones

                9.5.1.1.3. DECT Phones

            9.5.1.2. Softphones

            9.5.1.3. Services

        9.5.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            9.5.2.1. BFSI

            9.5.2.2. Healthcare

            9.5.2.3. Retail

            9.5.2.4. Government Organizations

            9.5.2.5. Others

        9.5.3. Market Attractiveness Analysis

            9.5.3.1. By Component

            9.5.3.2. By End Use

    9.6. Germany Market Analysis and Forecast

        9.6.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            9.6.1.1. Hardware Based

                9.6.1.1.1. IP Desktop Phones

                9.6.1.1.2. Audio Conference Phones

                9.6.1.1.3. DECT Phones

            9.6.1.2. Softphones

            9.6.1.3. Services

        9.6.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            9.6.2.1. BFSI

            9.6.2.2. Healthcare

            9.6.2.3. Retail

            9.6.2.4. Government Organizations

            9.6.2.5. Others

        9.6.3. Market Attractiveness Analysis

            9.6.3.1. By Component

            9.6.3.2. By End Use

    9.7. France Market Analysis and Forecast

        9.7.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            9.7.1.1. Hardware Based

                9.7.1.1.1. IP Desktop Phones

                9.7.1.1.2. Audio Conference Phones

                9.7.1.1.3. DECT Phones

            9.7.1.2. Softphones

            9.7.1.3. Services

        9.7.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            9.7.2.1. BFSI

            9.7.2.2. Healthcare

            9.7.2.3. Retail

            9.7.2.4. Government Organizations

            9.7.2.5. Others

        9.7.3. Market Attractiveness Analysis

            9.7.3.1. By Component

            9.7.3.2. By End Use

    9.8. Rest of Europe Market Analysis and Forecast

        9.8.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            9.8.1.1. Hardware Based

                9.8.1.1.1. IP Desktop Phones

                9.8.1.1.2. Audio Conference Phones

                9.8.1.1.3. DECT Phones

            9.8.1.2. Softphones

            9.8.1.3. Services

        9.8.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            9.8.2.1. BFSI

            9.8.2.2. Healthcare

            9.8.2.3. Retail

            9.8.2.4. Government Organizations

            9.8.2.5. Others

    9.9. Europe Market Attractiveness Analysis

            9.9.1.1. By Component

            9.9.1.2. By End Use

            9.9.1.3. By Country

10. Asia Pacific Market Analysis and Forecast

    10.1. Key Trends

    10.2. Market Size (US$ Mn) Forecast By Component, 2019-2034

        10.2.1. Hardware Based

            10.2.1.1. IP Desktop Phones

            10.2.1.2. Audio Conference Phones

            10.2.1.3. DECT Phones

        10.2.2. Softphones

        10.2.3. Services

    10.3. Market Size (US$ Mn) Forecast By End Use, 2019-2034

        10.3.1. BFSI

        10.3.2. Healthcare

        10.3.3. Retail

        10.3.4. Government Organizations

        10.3.5. Others

    10.4. Market Size (US$ Mn) Forecast By Country, 2019-2034

        10.4.1. China

        10.4.2. India

        10.4.3. Japan

        10.4.4. Rest of Asia Pacific

    10.5. China Market Analysis and Forecast

        10.5.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            10.5.1.1. Hardware Based

                10.5.1.1.1. IP Desktop Phones

                10.5.1.1.2. Audio Conference Phones

                10.5.1.1.3. DECT Phones

            10.5.1.2. Softphones

            10.5.1.3. Services

        10.5.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            10.5.2.1. BFSI

            10.5.2.2. Healthcare

            10.5.2.3. Retail

            10.5.2.4. Government Organizations

            10.5.2.5. Others

        10.5.3. Market Attractiveness Analysis

            10.5.3.1. By Component

            10.5.3.2. By End Use

    10.6. India Market Analysis and Forecast

        10.6.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            10.6.1.1. Hardware Based

                10.6.1.1.1. IP Desktop Phones

                10.6.1.1.2. Audio Conference Phones

                10.6.1.1.3. DECT Phones

            10.6.1.2. Softphones

            10.6.1.3. Services

        10.6.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            10.6.2.1. BFSI

            10.6.2.2. Healthcare

            10.6.2.3. Retail

            10.6.2.4. Government Organizations

            10.6.2.5. Others

        10.6.3. Market Attractiveness Analysis

            10.6.3.1. By Component

            10.6.3.2. By End Use

    10.7. Japan Market Analysis and Forecast

        10.7.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            10.7.1.1. Hardware Based

                10.7.1.1.1. IP Desktop Phones

                10.7.1.1.2. Audio Conference Phones

                10.7.1.1.3. DECT Phones

            10.7.1.2. Softphones

            10.7.1.3. Services

        10.7.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            10.7.2.1. BFSI

            10.7.2.2. Healthcare

            10.7.2.3. Retail

            10.7.2.4. Government Organizations

            10.7.2.5. Others

        10.7.3. Market Attractiveness Analysis

            10.7.3.1. By Component

            10.7.3.2. By End Use

    10.8. Rest of Asia Pacific Market Analysis and Forecast

        10.8.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            10.8.1.1. Hardware Based

                10.8.1.1.1. IP Desktop Phones

                10.8.1.1.2. Audio Conference Phones

                10.8.1.1.3. DECT Phones

            10.8.1.2. Softphones

            10.8.1.3. Services

        10.8.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            10.8.2.1. BFSI

            10.8.2.2. Healthcare

            10.8.2.3. Retail

            10.8.2.4. Government Organizations

            10.8.2.5. Others

    10.9. Asia Pacific Market Attractiveness Analysis

            10.9.1.1. By Component

            10.9.1.2. By End Use

            10.9.1.3. By Country

11. Middle East and Africa Market Analysis and Forecast

    11.1. Key Trends

    11.2. Market Size (US$ Mn) Forecast By Component, 2019-2034

        11.2.1. Hardware Based

            11.2.1.1. IP Desktop Phones

            11.2.1.2. Audio Conference Phones

            11.2.1.3. DECT Phones

        11.2.2. Softphones

        11.2.3. Services

    11.3. Market Size (US$ Mn) Forecast By End Use, 2019-2034

        11.3.1. BFSI

        11.3.2. Healthcare

        11.3.3. Retail

        11.3.4. Government Organizations

        11.3.5. Others

    11.4. Market Size (US$ Mn) Forecast By Country, 2019-2034

        11.4.1. GCC

        11.4.2. South Africa

        11.4.3. Rest of Middle East and Africa

    11.5. GCC Market Analysis and Forecast

        11.5.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            11.5.1.1. Hardware Based

                11.5.1.1.1. IP Desktop Phones

                11.5.1.1.2. Audio Conference Phones

                11.5.1.1.3. DECT Phones

            11.5.1.2. Softphones

            11.5.1.3. Services

        11.5.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            11.5.2.1. BFSI

            11.5.2.2. Healthcare

            11.5.2.3. Retail

            11.5.2.4. Government Organizations

            11.5.2.5. Others

        11.5.3. Market Attractiveness Analysis

            11.5.3.1. By Component

            11.5.3.2. By End Use

    11.6. South Africa Market Analysis and Forecast

        11.6.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            11.6.1.1. Hardware Based

                11.6.1.1.1. IP Desktop Phones

                11.6.1.1.2. Audio Conference Phones

                11.6.1.1.3. DECT Phones

            11.6.1.2. Softphones

            11.6.1.3. Services

        11.6.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            11.6.2.1. BFSI

            11.6.2.2. Healthcare

            11.6.2.3. Retail

            11.6.2.4. Government Organizations

            11.6.2.5. Others

        11.6.3. Market Attractiveness Analysis

            11.6.3.1. By Component

            11.6.3.2. By End Use

    11.7. Rest of Middle East and Africa Market Analysis and Forecast

        11.7.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            11.7.1.1. Hardware Based

                11.7.1.1.1. IP Desktop Phones

                11.7.1.1.2. Audio Conference Phones

                11.7.1.1.3. DECT Phones

            11.7.1.2. Softphones

            11.7.1.3. Services

        11.7.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            11.7.2.1. BFSI

            11.7.2.2. Healthcare

            11.7.2.3. Retail

            11.7.2.4. Government Organizations

            11.7.2.5. Others

    11.8. Middle East and Africa Market Attractiveness Analysis

            11.8.1.1. By Component

            11.8.1.2. By End Use

            11.8.1.3. By Country

12. South America Market Analysis and Forecast

    12.1. Key Trends

    12.2. Market Size (US$ Mn) Forecast By Component, 2019-2034

        12.2.1. Hardware Based

            12.2.1.1. IP Desktop Phones

            12.2.1.2. Audio Conference Phones

            12.2.1.3. DECT Phones

        12.2.2. Softphones

        12.2.3. Services

    12.3. Market Size (US$ Mn) Forecast By End Use, 2019-2034

        12.3.1. BFSI

        12.3.2. Healthcare

        12.3.3. Retail

        12.3.4. Government Organizations

        12.3.5. Others

    12.4. Market Size (US$ Mn) Forecast By Country, 2019-2034

        12.4.1. Brazil

        12.4.2. Argentina

        12.4.3. Rest of Middle East and Africa

    12.5. Brazil Market Analysis and Forecast

        12.5.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            12.5.1.1. Hardware Based

                12.5.1.1.1. IP Desktop Phones

                12.5.1.1.2. Audio Conference Phones

                12.5.1.1.3. DECT Phones

            12.5.1.2. Softphones

            12.5.1.3. Services

        12.5.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            12.5.2.1. BFSI

            12.5.2.2. Healthcare

            12.5.2.3. Retail

            12.5.2.4. Government Organizations

            12.5.2.5. Others

        12.5.3. Market Attractiveness Analysis

            12.5.3.1. By Component

            12.5.3.2. By End Use

    12.6. Argentina Market Analysis and Forecast

        12.6.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            12.6.1.1. Hardware Based

                12.6.1.1.1. IP Desktop Phones

                12.6.1.1.2. Audio Conference Phones

                12.6.1.1.3. DECT Phones

            12.6.1.2. Softphones

            12.6.1.3. Services

        12.6.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            12.6.2.1. BFSI

            12.6.2.2. Healthcare

            12.6.2.3. Retail

            12.6.2.4. Government Organizations

            12.6.2.5. Others

        12.6.3. Market Attractiveness Analysis

            12.6.3.1. By Component

            12.6.3.2. By End Use

    12.7. Rest of South America Market Analysis and Forecast

        12.7.1. Market Size (US$ Mn) Forecast By Component, 2019-2034

            12.7.1.1. Hardware Based

                12.7.1.1.1. IP Desktop Phones

                12.7.1.1.2. Audio Conference Phones

                12.7.1.1.3. DECT Phones

            12.7.1.2. Softphones

            12.7.1.3. Services

        12.7.2. Market Size (US$ Mn) Forecast By End Use, 2019-2034

            12.7.2.1. BFSI

            12.7.2.2. Healthcare

            12.7.2.3. Retail

            12.7.2.4. Government Organizations

            12.7.2.5. Others

    12.8. South America Market Attractiveness Analysis

            12.8.1.1. By Component

            12.8.1.2. By End Use

            12.8.1.3. By Country

13. Competition Landscape

    13.1. Market Player – Competition Matrix

    13.2. Market Share Analysis By Company (2020)

    13.3. Company Profiles (Details – Overview, Financials, Recent Developments, SWOT, Strategy)

        13.3.1. Ascom Holding AG

            13.3.1.1. Overview

            13.3.1.2. Financials

            13.3.1.3. Recent Developments

            13.3.1.4. SWOT

            13.3.1.5. Strategy

        13.3.2. Avaya Inc.

            13.3.2.1. Overview

            13.3.2.2. Financials

            13.3.2.3. Recent Developments

            13.3.2.4. SWOT

            13.3.2.5. Strategy

        13.3.3. Cisco Systems, Inc.

            13.3.3.1. Overview

            13.3.3.2. Financials

            13.3.3.3. Recent Developments

            13.3.3.4. SWOT

            13.3.3.5. Strategy

        13.3.4. Gigaset Communications

            13.3.4.1. Overview

            13.3.4.2. Financials

            13.3.4.3. Recent Developments

            13.3.4.4. SWOT

            13.3.4.5. Strategy

        13.3.5. LG Electronics.

            13.3.5.1. Overview

            13.3.5.2. Financials

            13.3.5.3. Recent Developments

            13.3.5.4. SWOT

            13.3.5.5. Strategy

        13.3.6. Mitel Networks Corporation

            13.3.6.1. Overview

            13.3.6.2. Financials

            13.3.6.3. Recent Developments

            13.3.6.4. SWOT

            13.3.6.5. Strategy

        13.3.7. Panasonic Corporation

            13.3.7.1. Overview

            13.3.7.2. Financials

            13.3.7.3. Recent Developments

            13.3.7.4. SWOT

            13.3.7.5. Strategy

        13.3.8. Polycom Inc.

            13.3.8.1. Overview

            13.3.8.2. Financials

            13.3.8.3. Recent Developments

            13.3.8.4. SWOT

            13.3.8.5. Strategy

        13.3.9. Yealink Inc.

            13.3.9.1. Overview

            13.3.9.2. Financials

            13.3.9.3. Recent Developments

            13.3.9.4. SWOT

            13.3.9.5. Strategy

        13.3.10. NEC Corporation

            13.3.10.1. Overview

            13.3.10.2. Financials

            13.3.10.3. Recent Developments

            13.3.10.4. SWOT

            13.3.10.5. Strategy

        13.3.11. Grandstream Networks Inc.

            13.3.11.1. Overview

            13.3.11.2. Financials

            13.3.11.3. Recent Developments

            13.3.11.4. SWOT

            13.3.11.5. Strategy

14. Key Takeaways

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List Of Table

Table 01: Global Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 02: Global Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 03: Global Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 04: Global Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 05: Global Market Size (US$ Mn) Forecast, By Region, 2019-2034

Table 06: North America Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 07: North America Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 08: North America Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 09: North America Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 10: North America Market Size (US$ Mn) Forecast, By Country/Region, 2019-2034

Table 11: The U.S. Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 12: The U.S. Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 13: The U.S. Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 14: The U.S. Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 15: Canada Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 16: Canada Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 17: Canada Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 18: Canada Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 19: Rest of North America Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 20: Rest of North America Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 21: Rest of North America Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 22: Rest of North America Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 23: Europe Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 24: Europe Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 25: Europe Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 26: Europe Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 27: Europe Market Size (US$ Mn) Forecast, By Country/Region, 2019-2034

Table 28: The U.K. Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 29: The U.K. Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 30: The U.K. Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 31: The U.K. Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 32: Germany Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 33: Germany Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 34: Germany Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 35: Germany Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 36: France Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 37: France Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 38: France Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 39: France Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 40: Rest of Europe Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 41: Rest of Europe Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 42: Rest of Europe Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 43: Rest of Europe Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 44: Asia Pacific Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 45: Asia Pacific Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 46: Asia Pacific Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 47: Asia Pacific Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 48: Asia Pacific Market Size (US$ Mn) Forecast, By Country/Region, 2019-2034

Table 49: China Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 50: China Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 51: China Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 52: China Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 53: India Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 54: India Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 55: India Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 56: India Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 57: Japan Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 58: Japan Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 59: Japan Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 60: Japan Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 61: Rest of Asia Pacific Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 62: Rest of Asia Pacific Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 63: Rest of Asia Pacific Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 64: Rest of Asia Pacific Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 65: Middle East and Africa Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 66: Middle East and Africa Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 67: Middle East and Africa Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 68: Middle East and Africa Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 69: Middle East and Africa Market Size (US$ Mn) Forecast, By Country/Region, 2019-2034

Table 70: GCC Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 71: GCC Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 72: GCC Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 73: GCC Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 74: South Africa Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 75: South Africa Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 76: South Africa Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 77: South Africa Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 78: Rest of Middle East and Africa Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 79: Rest of Middle East and Africa Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 80: Rest of Middle East and Africa Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 81: Rest of Middle East and Africa Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 82: South America Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 83: South America Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 84: South America Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 85: South America Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 86: South America Market Size (US$ Mn) Forecast, By Country/Region, 2019-2034

Table 87: Brazil Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 88: Brazil Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 89: Brazil Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 90: Brazil Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 91: Argentina Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 92: Argentina Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 93: Argentina Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 94: Argentina Market Size (US$ Mn) Forecast, By End Use, 2019-2034

Table 95: Rest of South America Market Size (US$ Mn) Forecast, By Component, 2019-2034

Table 96: Rest of South America Market Size (US$ Mn) Forecast, By Hardware Based, 2019-2034

Table 97: Rest of South America Market Size (US$ Mn) Forecast, By Service, 2019-2034

Table 98: Rest of South America Market Size (US$ Mn) Forecast, By End Use, 2019-2034

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List Of Figures

Figure 01: Global Market Size (US$ Mn) Forecast, 2019-2034

Figure 02: Global Market Y-o-Y Growth (Value %) Forecast, 2019-2034

Figure 03: Market Revenue (US$ Mn) Growth Analysis, By Component, 2024-2034

Figure 04: Market Revenue (US$ Mn) Growth Analysis, By End Use, 2024-2034

Figure 05: Market Revenue (US$ Mn) Growth Analysis, By Region, 2024-2034

Figure 06: Global Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 07: Global Market Attractiveness Analysis, By, Component

Figure 08: Global Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 09: Global Market Attractiveness Analysis, By End Use

Figure 10: Global Market Revenue Share Analysis, By Region, 2024 and 2034

Figure 11: Global Market Attractiveness Analysis, By Region

Figure 12: North America Market Size (US$ Mn) Forecast, 2019-2034

Figure 13: North America Market Size Y-o-Y Growth Projections, 2019-2034

Figure 14: North America Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 15: North America Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 16: North America Market Revenue Share Analysis, By Country/Region, 2024 and 2034

Figure 17: The U.S. Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 18: The U.S. Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 19: The U.S. Market Attractiveness Analysis, By Component

Figure 20: The U.S. Market Attractiveness Analysis, By End Use

Figure 21: Canada Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 22: Canada Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 23: Canada Market Attractiveness Analysis, By Component

Figure 24: Canada Market Attractiveness Analysis, By End Use

Figure 25: North America Market Attractiveness Analysis, By Component

Figure 26: North America Market Attractiveness Analysis, By End Use

Figure 27: North America Market Attractiveness Analysis, By Country/Region

Figure 28: Europe Market Size (US$ Mn) Forecast, 2019-2034

Figure 29: Europe Market Size Y-o-Y Growth Projections, 2019-2034

Figure 30: Europe Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 31: Europe Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 32: Europe Market Revenue Share Analysis, By Country/Region, 2024 and 2034

Figure 33: The U.K. Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 34: The U.K. Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 35: The U.K. Market Attractiveness Analysis, By Component

Figure 36: The U.K. Market Attractiveness Analysis, By End Use

Figure 37: Germany Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 38: Germany Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 39: Germany Market Attractiveness Analysis, By Component

Figure 40: Germany Market Attractiveness Analysis, By End Use

Figure 41: France Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 42: France Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 43: France Market Attractiveness Analysis, By Component

Figure 44: France Market Attractiveness Analysis, By End Use

Figure 45: Europe Market Attractiveness Analysis, By Component

Figure 46: Europe Market Attractiveness Analysis, By End Use

Figure 47: Europe Market Attractiveness Analysis, By Country/Region

Figure 48: Asia Pacific Market Size (US$ Mn) Forecast, 2019-2034

Figure 49: Asia Pacific Market Size Y-o-Y Growth Projections, 2019-2034

Figure 50: Asia Pacific Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 51: Asia Pacific Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 52: Asia Pacific Market Revenue Share Analysis, By Country/Region, 2024 and 2034

Figure 53: China Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 54: China Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 55: China Market Attractiveness Analysis, By Component

Figure 56: China Market Attractiveness Analysis, By End Use

Figure 57: India Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 58: India Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 59: India Market Attractiveness Analysis, By Component

Figure 60: India Market Attractiveness Analysis, By End Use

Figure 61: Japan Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 62: Japan Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 63: Japan Market Attractiveness Analysis, By Component

Figure 64: Japan Market Attractiveness Analysis, By End Use

Figure 65: Asia Pacific Market Attractiveness Analysis, By Component

Figure 66: Asia Pacific Market Attractiveness Analysis, By End Use

Figure 67: Asia Pacific Market Attractiveness Analysis, By Country/Region

Figure 68: Middle East and Africa Market Size (US$ Mn) Forecast, 2019-2034

Figure 69: Middle East and Africa Market Size Y-o-Y Growth Projections, 2019-2034

Figure 70: Middle East and Africa Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 71: Middle East and Africa Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 72: Middle East and Africa Market Revenue Share Analysis, By Country/Region, 2024 and 2034

Figure 73: GCC Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 74: GCC Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 75: GCC Market Attractiveness Analysis, By Component

Figure 76: GCC Market Attractiveness Analysis, By End Use

Figure 77: South Africa Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 78: South Africa Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 79: South Africa Market Attractiveness Analysis, By Component

Figure 80: South Africa Market Attractiveness Analysis, By End Use

Figure 81: Middle East and Africa Market Attractiveness Analysis, By Component

Figure 82: Middle East and Africa Market Attractiveness Analysis, By End Use

Figure 83: Middle East and Africa Market Attractiveness Analysis, By Country/Region

Figure 84: South America Market Size (US$ Mn) Forecast, 2019-2034

Figure 85: South America Market Size Y-o-Y Growth Projections, 2019-2034

Figure 86: South America Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 87: South America Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 88: South America Market Revenue Share Analysis, By Country/Region, 2024 and 2034

Figure 89: Brazil Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 90: Brazil Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 91: Brazil Market Attractiveness Analysis, By Component

Figure 92: Brazil Market Attractiveness Analysis, By End Use

Figure 93: Argentina Market Revenue Share Analysis, By Component, 2024 and 2034

Figure 94: Argentina Market Revenue Share Analysis, By End Use, 2024 and 2034

Figure 95: Argentina Market Attractiveness Analysis, By Component

Figure 96: Argentina Market Attractiveness Analysis, By End Use

Figure 97: South America Market Attractiveness Analysis, By Component

Figure 98: South America Market Attractiveness Analysis, By End Use

Figure 99: South America Market Attractiveness Analysis, By Country/Region

Know thy Competitors

Competitive landscape highlights only certain players
Complete list available upon request

- FAQs -

How big is the IP telephony market in 2024?

The global IP telephony market is calculated at US$ 37.3 billion for 2024.

What is the anticipated market value of IP telephony for 2034?

The market for IP telephony systems is projected to reach US$ 80.6 billion by 2034.

At what rate IP telephony demand is forecasted to expand?

Demand for IP telephony systems is foreseen to increase at a CAGR of 8% from 2024 to 2034.

What are the estimated sales of IP telephony systems in South Korea?

The South Korea market is approximated at a value of US$ 1.9 billion in 2024.

Which component type is most widely demanded?

Demand for hardware-based IP telephony solutions is forecasted to reach a market value of US$ 50 billion by 2034.

Who are the top IP telephony solution providers?

Some of the leading IP telephony solution providers are Avaya Inc., Cisco, and Gigaset.

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