Computer Aided Dispatch (CAD) Market

Computer Aided Dispatch (CAD) Market Outlook (2024 to 2034)

The global computer aided dispatch (CAD) market will be valued at US$ 2.6 billion in 2024. Revenue from the sales of CAD systems is projected to accelerate at 10.6% CAGR and reach US$ 7 billion by the end of 2034, as revealed in the updated market study published by Fact.MR.

Increasing demand for computer-aided dispatch solutions is attributed to the implementation of supportive government policies and regulations, along with rising investments by companies in advancements and innovation in CAD systems. Various public and private agencies are adopting cloud-based CAD software, which is widening opportunities for respective market players.

911 operators and dispatchers utilize computer-aided dispatch services for arranging the dispatch, recording incident calls, obtaining updates on the status and location of responders on the field, and accurately dispatching the responders. Numerous law enforcement and similar government agencies are embracing CAD solutions for the effective management of emergencies. These agencies concentrate on ensuring a rapid response to threats related to natural calamities and criminal activities.

• Global demand for computer-aided dispatch solutions in the transportation industry is estimated to increase at an 11.1% CAGR and reach a market value of US$ 1.6 billion by the end of 2034.
• North America is expected to hold a 24.3% global market share by 2034.
• The market for computer aided dispatch services in Japan is forecast to accelerate at a CAGR of 11.1% from 2024 to 2034.

The surging adoption of CAD solutions for improving public safety and efficiently managing dispatch operations is driving global market growth. The introduction of various advanced computer aided dispatch solutions is estimated to lead to their increased adoption globally. Rising crime rates are stimulating governments to increase spending on public safety solutions and ensure optimum safety for their citizens.

Several market players are coming up with advanced CAD solutions to assist public safety agencies in improving response systems with real-time response facilities. This is attributed to the realization of people’s need for immediate responses from emergency medical services, natural disaster management teams, and law enforcement agencies.

Report Attribute	Detail
Computer Aided Dispatch (CAD) Market Size (2024E)	US$ 2.6 Billion
Forecasted Market Value (2034F)	US$ 7 Billion
Global Market Growth Rate (2024 to 2034)	10.6% CAGR
South Korea Market Growth Rate (2024 to 2034)	11.4% CAGR
Market Share of CAD Software (2034F)	65%
East Asia Market Share (2034F)	23.1%
Key Companies Profiled	Central Square Technologies; Avtec Inc.; Priority Dispatch Corp.; Motorola Solutions, Inc.; Zetron, Inc.; CENTRAL SQUARE; Southern Software, Inc.; DoubleMap; NowForce; RapidDeploy, Inc.; FDM Software; Tyler Technologies; Harris Systems USA, Inc.

What are the Prominent Driving Factors for Computer Aided Dispatch Market Growth?

“Rising Dependency on Internet of Things Driving Adoption of CAD Systems”

CAD solutions are becoming popular in various verticals, including safety, emergency services, reporting, and public safety. With increasing network speed and economical prices of services, a rising demand for CAD technology is encountered. These systems are capable of sharing rich data, such as videos, images, etc., with responders about any incident to offer required information.

Constant development in IoT technology is expected to offer the strong infrastructure required for the expansion of the computer-aided dispatch market. Snowballing computing between various objects effectively detects, monitors, and manages human life and resources. In addition, advancements in IoT and wearable technology are projected to lead to the development of CAD systems. They allow consumers to utilize features, including text-to-voice to contact public safety agencies, etc. Respective agencies are contacted through this technology in case the person carrying the product is in any distress.

What are the Challenges Encountered by Computer Aided Dispatch Service Providers?

“Lack of Knowledge and Dearth of Skilled Workforce”

There are still some countries with limited or no awareness about the implementation of CAD solutions, which is further estimated to limit their demand. In addition, the unavailability of a skilled workforce is also projected to have an adverse impact on the demand for computer aided dispatch systems in the coming decade.

What Efforts are New Market Putting to Step into This Business Space?

“Leveraging Growing Popularity of Mobile CAD Applications”

Surging prominence of mobile CAD applications is estimated to be one of the key trends in the global market. Rising requirements for on-the-go access facilities to get some critical information for emergency responders are anticipated to drive this trend. Mobile CAD applications ensure real-time coordination and communication, thus enhancing the effectiveness of emergency response teams. Therefore, increasing demand for mobile and flexible solutions is set to contribute to the popularity of mobile CAD applications, which is forecasted to help startups shape the trajectory of the global market.

Country-wise Insights

North America is calculated to capture 24.3% of the global computer aided dispatch (CAD) market share by 2034. A proactive approach of the region for integrating advanced dispatch and communication systems along with increased awareness related to the benefits of CAD solutions are estimated to create prospects for market players.

How Opportunistic is the United States for Market Players?

“High Focus on Enforcement of Domestic Security Driving Deployment of CAD Systems”

Attribute	United States
Market Value (2024E)	US$ 300 Million
Growth Rate (2024 to 2034)	11.1% CAGR
Projected Value (2034F)	US$ 860 Million

The United States is evaluated to account for 45.6% of the market share in the United States by 2034-end. Increasing initiatives for national public safety and modern regulations and policies for adopting CAD solutions are anticipated to drive market growth in the country. Moreover, growing incidences of natural disasters and criminal activities are driving demand for CAD services for effective dispatch solutions and public safety.

Why are CAD Solution Providers Investing in China?

“Growing Investments in Public Safety & Infrastructure”

Attribute	China
Market Value (2024E)	US$ 300 Million
Growth Rate (2024 to 2034)	10.6% CAGR
Projected Value (2034F)	US$ 851 Million

China is estimated to account for 47.5% of the East Asian market share by 2034. There has been a noteworthy increase in investment in public safety and infrastructure. The rising number of technical advancements with CCTV (closed-circuit television) and GIS (geographic information system) integration is estimated to widen opportunities for market players. Growing emphasis on improved transportation systems and smart cities is set to amplify the use of CAD systems, which ensure timely dispatch of units and assist in public safety.

Category-wise Insights

Fact.MR, in its recently updated study, asserts that increasing demand for cloud-based CAD systems is attributed to escalating competition in the e-Commerce and logistic sectors, along with expanding consumer base. Rising requirements for technology with added public safety features are projected to support demand for cloud-based CAD services.

Why is Computer Aided Dispatch Software So Important?

“Growing Deployment of CAD Software for Improving System Efficiency”

Attribute	Software
Segment Value (2024E)	US$ 1.7 Billion
Growth Rate (2024 to 2034)	10.1% CAGR
Projected Value (2034F)	US$ 4.6 Billion

Computer aided dispatch software is anticipated to account for a 65% share of global market revenue by the end of 2034. A pivotal role of software in enhancing dispatch functionalities, improving overall system efficiency, and streamlining operations is expected to stimulate organizations to prioritize software components in their respective CAD implementations. Thus, this strategic concentration is anticipated to play a vital role in positively influencing the computer-aided dispatch market trends.

Why is Use of Computer Aided Dispatch Solutions Rising in the Transportation Industry?

“Surging Popularity of CAD Systems for Effective Analysis of Road Networks”

Attribute	Transportation
Segment Value (2024E)	US$ 600 Million
Growth Rate (2024 to 2034)	9.7% CAGR
Projected Value (2034F)	US$ 1.6 Billion

The transportation industry is forecast to account for 23% of global market revenue by 2034-end. CAD systems are used for network analysis of road systems, which are based on routable street centerlines to calculate the closest service vehicles. It helps in the assessment of the available path options from the service call to the respective location. Systems help service vehicles with the shortest possible path thus assisting in saving time and energy.

Competitive Landscape

Several market players are taking various initiatives to strengthen their positions across more regions. Constant efforts are taken by them to offer unique services. These increasing efforts are projected to make the global market highly competitive.

For instance :

• Carbine entered into a partnership with Central Square Technologies in November 2020 for improvements in CAD technology. This partnership is anticipated to assist these companies in widening their ability to perform instant messaging, open live video chats, and share data with respective emergency dispatchers.
• Softil is one of the prominent enablers of mission-critical communications (MCX). In December 2021, Softil in collaboration with Zetron, one of the leading providers of integrated mission critical communication technology, announced BEEHD MCX. It is estimated to find application in Zetron for the expansion of LTE PTT (push-to-talk) integration abilities of its dispatch solutions.

Key players in the computer aided dispatch (CAD) industry are Central Square Technologies, Avtec Inc., Priority Dispatch Corp., Motorola Solutions, Inc., Zetron, Inc., CENTRAL SQUARE, Southern Software, Inc., DoubleMap, NowForce, RapidDeploy, Inc., FDM Software, Tyler Technologies, and Harris Systems USA, Inc.

Fact.MR provides detailed information about the price points of key providers of computer-aided dispatch (CAD) solutions positioned across the world, sales growth, production capacity, and speculative technological expansion, in the recently updated market report.

Segmentation of CAD Market Research

• By Component :

  • Software
  • Services

• By Deployment Type :

  • Cloud-based
  • On-premise

• By Application Area :

  • Unit Management
  • Reporting & Analysis
  • Call Management
  • Decision Support

• By Industry :

  • Public Safety
  • Transportation
  • Government & Defence
  • Power & Utilities
  • Healthcare

• By Organization Type :

  • Large Enterprises
  • Small & Medium Enterprises (SMEs)

• By Region :

  • North America
  • Latin America
  • Western Europe
  • Eastern Europe
  • East Asia
  • South Asia & Pacific
  • MEA